Logo, The RightShore Group - Call Center

Outsourcing Services

Consulting Services

Managed Services

 

Contact Center Consulting Services

Woman on Headset - Consulting Services

If your committed to operating your own call center let the experienced professionals from the RightShore Group make it the best it can be.

Consistent with our philosophy we start by helping you to analyze employee engagement. We’ll survey your staff to guage their job satisfaction benchmarked against other world class contact centers. Based on this feedback we develop a comprehensive plan to help you energize your operations from an employee point of view.

Once this foundation is in place our consultants can review your operational practices to identify areas for improvement and implement changes to raise your performance and lower your costs. Each engagement is unique typically covering areas such as:

Performance Management

HR
(Recruiting / Selection / Employee Engagement)

Training

Workforce Management

Service Level Management

Continuous Improvement