Contract & Statement of Work Development
Organizations outsourcing for the first time are often challenged in defining business requirements in a form and format that call center outsourcing providers can easily understand. Even more important is negotiating a call center outsourcing agreement that will deliver the results you’re looking for.
The RightShore Group can help you define your business requirements and develop a comprehensive partner agreement that reflects industry best practices and delivers on your customer support goals and objectives.
Our contract and SOW development services are provided on a fee for services basis. Fee refunds are available in the event one of our exclusive partners is chosen to support your program.
For a free copy of our SOW template please Click here.
The RightShore Group is pleased to announce the introduction of “Best Practices in Contact Center Outsourcing.“
Based on years of research and experience the principles of The RightShore Group have collaborated to publish the first ever industry guide for developing successful partnerships with your call center outsourcing provider.
Based on our proprietary Vendor Management Framework (VMF) this guide provides a thorough overview of how to develop and manage a successful relationship with your call center outsourcing provider that leads to continuous improvement and higher customer satisfaction.