Find an Outsourcing Partner
The RightShore Group’s Partner Matching service can help you find the ideal contact center outsourcing provider.
With thousands of call center outsourcing providers in every corner of the globe the choices are limitless. Let the RightShore Group take the mystery out of shopping for a contact center outsourcing partner. We’ve conducted extensive research on Contact Centre Outsourcing providers around the world and have developed a comprehensive database of world class service providers that we can match to your unique requirements. Our Partner matching service assesses your needs including call type, industry, and customer segment, and matches it with a service provider who has experience in supporting similar programs. The accompanying chart provides the criteria matching matrix we use to identify the service providers who are right for you. We’ll provide you with two to three choices and assist you in the final due diligence of partner selection.
The world class organizations in our selective partner network provide The RightShore Group with a contingency fee for being in our database so there are no charges to you for this service.
To start the process of finding a partner that fits your needs please Click Here.
Vendor Experience |
On-Shore |
Off-Shore |
Global |
| Industry Experience (Communications, Retail, Finacial Services, Healthcare, Consumer Goods, Publishing, Manufacturing, Not For Profit, Government) | Service Providers | Service Providers | Service Providers |
| Call Type Experience (Inbound care, Inbound tech support, inbound sales, outbound welcome / retention, outbound sales) | Service Providers | Service Providers | Service Providers |
| Customer Segment (Consumer, Small Business, Enterprise, Employees) | Service Providers | Service Providers | Service Providers |
| Language (English, Spanish, French, European, Asian) | Service Providers | Service Providers | Service Providers |
| Size (# of sites, # of agents, Available capacity, Capacity by language) | Service Providers | Service Providers | Service Providers |
| Business Model (Price per hour, Price per Minute, Price per Call, Price per Agent, Fee per Sale) | Service Providers | Service Providers | Service Providers |
The RightShore Group is pleased to announce the introduction of “Best Practices in Contact Center Outsourcing.“
Based on years of research and experience the principles of The RightShore Group have collaborated to publish the first ever industry guide for developing successful partnerships with your call center outsourcing provider.
Based on our proprietary Vendor Management Framework (VMF) this guide provides a thorough overview of how to develop and manage a successful relationship with your call center outsourcing provider that leads to continuous improvement and higher customer satisfaction.