Resource Materials
Learn from the RightShore Group’s years of experience in contact centre outsourcing with our free library of resource materials.
New:
Best Practices In Contact Center Outsourcing For a free copy click here
Bonus / Penalty frameworks for performance based outsourcing agreements For a free copy click here
Outsourcing agreement templates For a free copy click here
Statement of Work (SOW) templates For a free copy click here
The RightShore Group is pleased to announce the introduction of “Best Practices in Contact Center Outsourcing.“
Based on years of research and experience the principles of The RightShore Group have collaborated to publish the first ever industry guide for developing successful partnerships with your call center outsourcing provider.
Based on our proprietary Vendor Management Framework (VMF) this guide provides a thorough overview of how to develop and manage a successful relationship with your call center outsourcing provider that leads to continuous improvement and higher customer satisfaction.